Frequently Asked Questions
Q. Where should I report street lights that are not working?
A. Call 850-229-8247 with information, i.e. address/location and pole number, if possible. The information is then reviewed to verify if the City or Progress Energy should perform the repairs. If repairs are to be done by the City, a work order is created and the repair scheduled by the supervisor. If the repairs are to be done by Progress Energy we will relay the information to them. We have no jurisdiction over Progress Energy's schedules for repairs.
Q. A traffic light is not working properly.
A. Call the Port St. Joe Police Department's non-emergency number, 850-229-1115 for quicker response or call us at 850-229-8247.
Q. A street or school zone sign is damaged, down or missing.
A. Call Public Works at 850-229-8247.
Q. Where should I report graffiti?
A. Call us at 850-229-8247 or Code Enforcement at 850-229-8261 for graffiti on City property. For graffiti elsewhere, call the Port St. Joe Police Department at 850-229-1115.
Q. My sidewalk needs to be repaired.
A. Call Public Works at 850-229-8247 with information, i.e. address/location. We will create a work order and take the appropriate action.
Q. There is a pothole in the road or alley.
A. Call us at 850-229-8247 with the information and the repair will be scheduled.
Q. There is a branch in the road - there is a broken branch hanging from a tree - a tree is down or is in danger of falling down.
A. Call us at 850-229-8247 during normal working hours or 850-229-1115 after hours or on holidays.
Q. How can I locate underground cables/utilities?
A. Call Sunshine State One Call at 1-800-432-4770.
Q. Where can I report sick or dead animals?
A. Call Gulf County Animal Control at 850-229-1115.
Q. I have a problem with mosquitoes.
A. Call Gulf County's Mosquito Control at 850-227-1404.
For questions regarding stormwater and drainage issues (including manholes), contact the Public Works Department at 850-229-8247
For questions regarding paying your water bill, call 850-229-8261.